Browse Questions

Do stores have to offer a rain check if an advertised item is not available?

September 8, 2015

Dear Consumer Ed: Are businesses required to offer a “rain check” for items advertised but not available within the time frame of the deal?  I understand when they say “while supplies last,” but one store in particular either conveniently runs out of a product early (sometimes the first day) or it tries to switch to either a higher-priced product or a lower-quality product. 

Pet store sold me a sick puppy

August 20, 2015

Dear Consumer Ed:  

My mother purchased a puppy from a pet store for $2,000.  She signed the store's "no refund" policy during the check-out process without reading the paperwork.  But, during the sale of the dog, the sales clerk referenced the store’s 48-hour return policy, which says that they will offer an exchange within 48 hours.  My mom went back to the store within the 48-hour time period because the puppy was showing signs of illness.   Is there any protection for consumers in this case?  

Used car dealer won't refund money for faulty vehicle

August 6, 2015

Dear Consumer Ed: I bought a car at a used car dealership.  When I drove off the lot, I noticed the transmission slipping. When I took it to my mechanic, he said the car needed a new transmission, which would cost about $2,000. I took the car back to the dealership, but they said I purchased it “as is,” and they refused to give me my money back or to repair it.  What are my rights?

Landlord charging for normal wear and tear upon move-out

July 22, 2015

Dear Consumer Ed: My landlord now wants to charge us $30 for a new battery for the smoke detector, $90 for three door stoppers, $125 to patch paint for a small area and for water marks that existed before we moved in.  The total bill he’s giving us is for around $1,000. When we moved into the house we did not report normal wear and tear since the house was seven years old.  We left the house in great shape, and now he is overcharging us so he can upgrade the house.  How should we handle this situation?

Can a hotel take 30 days to refund my deposit?

May 13, 2015

Dear Consumer Ed: I reserved a hotel room in Georgia and paid a one-night deposit using my credit card.  A week prior to my scheduled check-in date, I cancelled my reservation.  The hotel said it would take 30 days to process the refund.  Meanwhile, I will incur interest on this charge.  Are they allowed to take that long to process my refund, and am I entitled to be reimbursed for the interest accrued?