Camp cancelled but won't refund deposit

Dear Consumer Ed: I put a deposit down on summer camp for my kids six months ago. Now camp has been cancelled for health and safety reasons due to COVID-19, but they won’t give me a refund. What do I do?

Is there a legal limit on restocking fees?

Dear Consumer Ed:  Is there a legal limit on restocking fees?

Furniture store refusing to give refund

Dear Consumer Ed:  I purchased a leather loveseat from a furniture store. Within the first week the leather started to fade. When I reported the problem to them, they said I could exchange it or get a store credit. I don’t want to buy any furniture from them because the quality of their products seems to be poor. I just want my money back.  Can they refuse to refund my money?

Jeweler charging customer for damage it caused

Dear Consumer Ed:  I recently took my fiancée’s engagement ring to a jeweler to get it re-sized.  A week later I got a call from the jeweler saying that one of the diamond baguettes had broken, and that I would need to pay $480 in cash to get the ring back. What can I do to make the jeweler fix the damage they caused?

Don't I have 3 days to cancel a sales contract?

Dear Consumer Ed:  We were recently talked into purchasing some expensive cookware following a very persuasive demonstration at a neighbor’s house.  We put a significant amount of money down and signed a contract to pay the rest. As soon as the cookware arrived, I realized I had made a mistake.

Can a merchant charge a restocking fee if merchandise was defective?

Dear Consumer Ed:  I bought a fender for a 1969 Chevelle from a parts store. I got the correct part, but it is defective and won’t line up correctly with the side of the car.  When I went to return the part, the parts company charged me a restocking fee.

Can grocery stores sell meat if package's vacuum seal is broken?

Dear Consumer Ed:  Can grocery stores sell meat in vacuum-sealed plastic packages if the seal is broken?  I’ve noticed several big name stores that will offer manager’s specials for such products, but I thought it was illegal to sell them if the vacuum seal is broken.

Cable company won't provide price breakdown

Dear Consumer Ed:  I am having difficulty getting a price list for all services and fees from my cable company. When I ask for this information they just try to sell me packages that include phone service I don’t want and equipment I don’t need.

Do I have to allow stores to search my bags?

Dear Consumer Ed:  Once I’ve been given a receipt for an in-store purchase, aren’t all of the items in the bags, loose in the cart, the receipt, and even the bags themselves my property? Do I have to allow them to search my property (look through the bags) before exiting the building?

Is store allowed to make and keep a copy of my credit card?

Dear Consumer Ed:  I went to a department store to purchase some merchandise. The total came to $318. I gave the cashier my credit card and was told that when a credit card purchase exceeds $250, the store needs to make a copy of the credit card and keep it on file for two weeks.