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Dear Consumer Ed: I ordered a sofa from an online furniture company. The sofa was supposedly shipped, but we never received it. The company does not know where it is and cannot provide any tracking information. They have agreed to cancel this order and refund our money, but they want to charge a restocking fee. Can they do that?
Dear Consumer Ed: I purchased a lawn tractor a few months ago, which is now having problems. I contacted the manufacturer, but it refuses to honor its warranty. What can I do?
Dear Consumer Ed: I responded to a classified ad from a Georgia-based seller for some red bamboo and paid the seller by check. The guy sent me the wrong plant (not even bamboo). When I called to request an exchange, he told me he would ship the correct plant to me and hold my check until I confirmed receipt. I’ve been waiting three months and haven’t received the correct plant. Furthermore, the guy cashed my check after promising to hold it and now refuses to refund my money. What can I do?
Dear Consumer Ed: I posted an item for sale online and received an email from an interested buyer, saying he wanted to send me a certified check. He said the check will cover the cost of the item plus the expense incurred by the person who will pick up the item on his behalf. I am being asked to deposit the check and then wire a portion to the person picking up the item. Do you think this is a scam?
Dear Consumer Ed: I brought a chainsaw to a store for service. When I went back to pick it up, the store told me it had been lost or stolen. The owner offered to give me another used saw or a discount on a new saw. I am concerned that if I get another used saw, it may not be in the same condition as mine. I think the owner owes me my saw or a new one. What is the owner legally obligated to do?
Dear Consumer Ed: I put a deposit down on summer camp for my kids six months ago. Now camp has been cancelled for health and safety reasons due to COVID-19, but they won’t give me a refund. What do I do?
Dear Consumer Ed: Is there a legal limit on restocking fees?
Dear Consumer Ed: I purchased a leather loveseat from a furniture store. Within the first week the leather started to fade. When I reported the problem to them, they said I could exchange it or get a store credit. I don’t want to buy any furniture from them because the quality of their products seems to be poor. I just want my money back. Can they refuse to refund my money?
Dear Consumer Ed: I recently took my fiancée’s engagement ring to a jeweler to get it re-sized. A week later I got a call from the jeweler saying that one of the diamond baguettes had broken, and that I would need to pay $480 in cash to get the ring back. What can I do to make the jeweler fix the damage they caused?
Dear Consumer Ed: We were recently talked into purchasing some expensive cookware following a very persuasive demonstration at a neighbor’s house. We put a significant amount of money down and signed a contract to pay the rest. As soon as the cookware arrived, I realized I had made a mistake.