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Dear Consumer Ed: I recently took my fiancée’s engagement ring to a jeweler to get it re-sized. A week later I got a call from the jeweler saying that one of the diamond baguettes had broken, and that I would need to pay $480 in cash to get the ring back. What can I do to make the jeweler fix the damage they caused?
Dear Consumer Ed: We were recently talked into purchasing some expensive cookware following a very persuasive demonstration at a neighbor’s house. We put a significant amount of money down and signed a contract to pay the rest. As soon as the cookware arrived, I realized I had made a mistake.
Dear Consumer Ed: I bought a fender for a 1969 Chevelle from a parts store. I got the correct part, but it is defective and won’t line up correctly with the side of the car. When I went to return the part, the parts company charged me a restocking fee.
Dear Consumer Ed: Can grocery stores sell meat in vacuum-sealed plastic packages if the seal is broken? I’ve noticed several big name stores that will offer manager’s specials for such products, but I thought it was illegal to sell them if the vacuum seal is broken.
Dear Consumer Ed: I am having difficulty getting a price list for all services and fees from my cable company. When I ask for this information they just try to sell me packages that include phone service I don’t want and equipment I don’t need.
Dear Consumer Ed: Once I’ve been given a receipt for an in-store purchase, aren’t all of the items in the bags, loose in the cart, the receipt, and even the bags themselves my property? Do I have to allow them to search my property (look through the bags) before exiting the building?
Dear Consumer Ed: I went to a department store to purchase some merchandise. The total came to $318. I gave the cashier my credit card and was told that when a credit card purchase exceeds $250, the store needs to make a copy of the credit card and keep it on file for two weeks.
Dear Consumer Ed: I want to get a Golden Retriever. I looked online and found a dog breeder that is located about an hour away. They seem to be honorable, but how can I confirm that they are reputable before I proceed?
Dear Consumer Ed: I purchased custom shirts that were supposed to be ready within two weeks. It’s now six months later and still no shirts. Is it a crime to take money and not produce the goods that you sold? What can I do?
Dear Consumer Ed: My child has an iPad, which I have set up so that he cannot download apps unless I approve them from my device. I recently downloaded an app for him that implied there was a free one-year trial period. After downloading the app, I got an email explaining that while the subscr