Is dealer allowed to advertise car at special incentive price?

Dear Consumer Ed:  I recently went to a dealership after seeing a vehicle advertised at a certain price. It wasn’t until after I arrived that I was told that if I wanted to pay cash or finance it through my own bank that I would have to pay an additional $3,000, as the advertised price included a discount that was only available if you financed through the dealership. Can they do that?

Dealership has still not repaired used car they sold me

Dear Consumer Ed:  I recently purchased a used car with an agreement that I would leave the car at the dealership, the dealer would repair a couple of items, and I could pick up the vehicle in two days. It’s been three weeks now and the dealer won’t produce the car or refund my money. When I try to find out the status of the car, they refuse to give me a delivery date. Can they do that?

How can I found out if a vehicle I'm buying was salvaged?

Dear Consumer Ed:  How can I find out if the vehicle that I am interested in purchasing from a dealership is a salvaged vehicle?

Car dealer refusing to return money after financing was denied

Dear Consumer Ed:  I put down money on a leased vehicle. The bank did not approve the loan request, so I had to return the vehicle to the dealership. But the dealer is refusing to return my money. Can they do that?

Car repossession

Dear Consumer Ed:  Once your car is repossessed, how much time are you given to pay the overdue amount before your vehicle is sold? Also, how long does a repo company have to wait before getting rid of any belongings you left in the vehicle?

Do auto repair shops have to disclose diagnostic fees up-front?

Dear Consumer Ed:  I dropped my car off for an estimate at the repair shop, and they want to charge me an $80 diagnostic fee. They never disclosed this fee beforehand. Is this legal?

Are vehicle service warranties transferable?

Dear Consumer Ed:  Are vehicle service warranties transferable to new owners of those vehicles?

Odometer Fraud

Dear Consumer Ed: I bought an older vehicle that was advertised as having 104,000 miles on it. I later ran a vehicle history report on the car, which showed that the car had over 180,000 miles on it! The dealer claims he didn’t know the mileage was wrong. Can I get my money back? 

How do I get car title when dealership has closed down?

Dear Consumer Ed: I bought a car five years ago and financed it through the dealership. I made my last payment this month. But I just learned that the dealership has closed down and I can’t get in contact with anyone who worked there. How do I go about getting my title?

Are vehicle service departments required to post their hourly rates?

Dear Consumer Ed:  Are vehicle dealerships required to publicly post in their service departments their hourly repair rates?