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Latest Articles

Do auto repair shops have to disclose diagnostic fees up-front?

Dear Consumer Ed:  I dropped my car off for an estimate at the repair shop, and they want to charge me an $80 diagnostic fee. They never disclosed this fee beforehand. Is this legal?

Can landlord force residents to pay rent online for a fee?

Dear Consumer Ed:  Due to the Covid-19 pandemic, my landlord has been forcing residents to pay their rent online, which incurs an $18 to $30 fee. Is this legal?

Is it legal for doctors and pharmacies to require that I provide my date of birth?

Dear Consumer Ed:  Is it legal for pharmacies and doctors’ offices to require me to provide them with my date of birth? I’m told they can’t look up my file without it, but it seems like I’m giving out my DOB on a daily basis and I worry about identity theft. 

Camp cancelled but won't refund deposit

Dear Consumer Ed: I put a deposit down on summer camp for my kids six months ago. Now camp has been cancelled for health and safety reasons due to COVID-19, but they won’t give me a refund. What do I do?

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