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Latest Articles

Car dealer refusing to return money after financing was denied

Dear Consumer Ed:  I put down money on a leased vehicle. The bank did not approve the loan request, so I had to return the vehicle to the dealership. But the dealer is refusing to return my money. Can they do that?

Can apartment manager force tenants to pay for valet trash pickup?

Dear Consumer Ed:  Can an apartment complex force tenants to pay for “valet” trash pickup in front of their apartment door versus letting us just take care of it and throw it away in the dumpster for free?

Credit Card Surcharges

Dear Consumer Ed:  How much of a surcharge are merchants allowed to charge you for paying with a credit card?

Store lost my chainsaw I dropped off for repairs

Dear Consumer Ed:  I brought a chainsaw to a store for service. When I went back to pick it up, the store told me it had been lost or stolen. The owner offered to give me another used saw or a discount on a new saw. I am concerned that if I get another used saw, it may not be in the same condition as mine. I think the owner owes me my saw or a new one. What is the owner legally obligated to do?

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