Browse Questions

Repeated problems with brand new apartment

October 24, 2017

Dear Consumer Ed:  I recently moved into a brand new apartment.  Since this apartment complex was newly built, I expected a well-running and well-maintained home.  However, there has been one issue after another, including the HVAC not working properly, an inoperable toilet, a window leak, and a broken lock on the storage unit.  The manager is working on fixing these problems as we go along, but do I have any recourse in this situation?  After all, when I signed the lease, I was led to believe that the apartment was in great shape.  

Is a dealership allowed to sell a new vehicle with an open safety recall?

October 3, 2017

Dear Consumer Ed:  I ordered a new truck six weeks ago, which was just delivered to the dealership. I went to the dealership, filled out all the paperwork and left the finance department with the salesperson and the keys in hand. I was then informed I would not be allowed to take delivery of the vehicle because there was a safety compliance recall. The manufacturer has stated that the parts needed to correct the issue might not be available for another two months. Is the dealership allowed to sell a vehicle with an outstanding safety recall?

Roofer never finished repair work

September 21, 2017

Dear Consumer Ed:  I hired a company to repair my roof after it sustained some damage.  They did some of the work, but never finished the job.  It’s been three weeks now.  I have tried calling them and they won’t return my calls.  What can I do now?

Health club closing, won't let me out of my contract

August 14, 2017

Dear Consumer Ed:  Last month I made an advance payment of $407 for a membership at a health club. I just received an email from the business stating they are closing down the location I joined and offering no refunds. I need to exercise daily as I am recovering from surgery, but I don’t think I should be expected to drive 12 miles to get to the next closest location. I have contacted the health club about this, but they refuse to let me out of my contract.

Used car sold without air bags

July 5, 2017

Dear Consumer Ed:  Last month I bought a 2012 used car “as is” from a dealership.  I just discovered that the car was sold to me without air bags, which the dealer never disclosed.  Is this legal in the State of Georgia?

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