Browse Questions

Company refusing to honor lifetime warranty

November 17, 2016

Dear Consumer Ed:  I have a doggy door that originally came with a lifetime replacement warranty.  I have the original paperwork and receipt that state this.  When I contacted the company to have my broken product replaced they told me they only warranty their products for one year and they won’t honor any old warranties.  Is this legal?  

Can a utility company charge me for a previous tenant’s bills?

November 2, 2016

Dear Consumer Ed: Can a utility company charge me for a previous tenant’s utility bills? I am a new tenant in a rental home. The owner passed away last year, and apparently after the medical bills were paid, there was no money left in the estate. I am now being told that I cannot get electricity or water service until these bills are paid. Who is legally responsible – me or the estate that is financially broke at this point?

Prescription Discount Cards

June 30, 2016

Dear Consumer Ed:

I have been seeing pop-up ads and mail solicitations for prescription discount cards. They aren’t asking for money, but it seems too good to be true. Are such cards legitimate?

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