Browse Questions

Debt consolidation

January 13, 2016

Dear Consumer Ed: 

What is the right approach for debt consolidation? Is it a good thing to do? How do I find a reputable company? 

Work-from-home jobs: real or scam?

December 29, 2015

Dear Consumer Ed: I am a college student and I’ve been looking online for part-time work so I can make a little money.  I see work-from-home jobs advertised, but my friend says most of them are scams.  How can I tell if a job posting is legitimate or not? 

Odometer and dealer sticker did not reflect true mileage on used car

October 27, 2015

Dear Consumer Ed: I bought a car at a used car dealership. The sticker on the window read “89,000 Miles” and the odometer reflected the same number.  The paperwork the dealer gave me had the same mileage but also had “TMU,” which means “true miles unknown.”  I now want to return the car because I discovered through an AutoCheck vehicle report that the car actually has 300,000 miles on it.  The dealer is saying I can’t return it. Help!

What is the maximum interest and fees a buyer of old credit card debt can charge?

October 13, 2015

Dear Consumer Ed: I have some outstanding credit card debt from seven years ago. I was recently contacted by a debt collector, who is not the actual creditor, attempting to collect this debt. They want me to pay fees and interest that have nothing to do with the original debt. Can you tell me what is the maximum percentage of interest and collection charges that a buyer of old credit card debt can charge the debtor in the state of Georgia?

Can I get out of my lease due to noise from fitness center below my apartment?

September 23, 2015

Dear Consumer Ed: I live on top of the fitness center in an apartment complex. The machines are extremely loud, and my apartment shakes when they are in use. When I moved in, the fitness center hours were 9 a.m. to 10 p.m. Recently, a new manager was hired who changed the gym hours to 6 a.m. to midnight. Can an apartment complex do this? My lease states that all residents are to adhere to reasonable quiet time between 10 p.m.-9 a.m., but the gym hours are not mentioned. The property manager will not return my call. What can I do?

Do stores have to offer a rain check if an advertised item is not available?

September 8, 2015

Dear Consumer Ed: Are businesses required to offer a “rain check” for items advertised but not available within the time frame of the deal?  I understand when they say “while supplies last,” but one store in particular either conveniently runs out of a product early (sometimes the first day) or it tries to switch to either a higher-priced product or a lower-quality product. 

Pet store sold me a sick puppy

August 20, 2015

Dear Consumer Ed:  

My mother purchased a puppy from a pet store for $2,000.  She signed the store's "no refund" policy during the check-out process without reading the paperwork.  But, during the sale of the dog, the sales clerk referenced the store’s 48-hour return policy, which says that they will offer an exchange within 48 hours.  My mom went back to the store within the 48-hour time period because the puppy was showing signs of illness.   Is there any protection for consumers in this case?