Browse Questions: Health

Optometrist won't send revised claim to insurance company

February 16, 2018

Dear Consumer Ed:  I just had my eyes examined and my optometrist prescribed progressive lenses.  The cost for the new glasses was $650. My insurance allowance is only $300, so I had to pay $350 out-of-pocket.  Unfortunately, the new lenses did not work out for me, so I returned them a week later for less expensive ($400), single-vision eyeglasses, which the eyeglasses store is providing at no additional cost.  However, the store refuses to submit a revised claim to my insurance company so that I can get a refund for the $250 difference in price between the progressive and the single-vision lenses. What can I do?

Health club closing, won't let me out of my contract

August 14, 2017

Dear Consumer Ed:  Last month I made an advance payment of $407 for a membership at a health club. I just received an email from the business stating they are closing down the location I joined and offering no refunds. I need to exercise daily as I am recovering from surgery, but I don’t think I should be expected to drive 12 miles to get to the next closest location. I have contacted the health club about this, but they refuse to let me out of my contract.

I don't think my elderly father is fit to drive anymore

May 18, 2017

Dear Consumer Ed:  My father is 87 years old, and I don’t believe he should be driving any longer.  I’ve told him that I’m afraid he’s going to hurt himself or someone else, but he just gets angry and refuses to discuss it. Short of stealing his car keys or becoming his legal guardian (which I am not interested in doing), is there anything I can do to prevent him from driving?   

Medical bills exceed amount quoted

December 22, 2016

Dear Consumer Ed:  I recently underwent outpatient surgery.  The doctor’s office told me that my out-of-pocket costs would be $525.  I paid the money and had the procedure.  A month later I received two bills: one for $150 for the anesthesiologist and one for $110 for the surgeon.  I don’t think I should have to pay these bills because I was told ahead of time that I only owed $525.  However, I am concerned that if I don’t pay these bills, it will hurt my credit rating.  What should I do?

Prescription Discount Cards

June 30, 2016

Dear Consumer Ed:

I have been seeing pop-up ads and mail solicitations for prescription discount cards. They aren’t asking for money, but it seems too good to be true. Are such cards legitimate?

How to safely remove mold growing in your house

September 10, 2014

Dear Consumer Ed: There is mold growing in my house. I’m concerned this might be a health hazard.  How do I know whether I can safely remove it myself, and how do I find a professional, if that is required?

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