How do I know if a roofer is reputable or not?

Dear Consumer Ed:

I received a call from a roofer today saying he was doing a drive-by and noticed we had roof damage. How do I know if this is legit or a scam?

Consumer Ed says:

You are wise to be suspicious of an individual who claims he just happened to be driving by and saw damage to your roof. Unfortunately, there are reports of dishonest individuals who have used inspections as an opportunity to lie about or even cause damage to homeowners’ roofs to justify the need for expensive repairs.

Before hiring a roofer, you should take time to do some research. It is also a good idea to get a second, and if possible, a third opinion and estimate before hiring a roofing contractor. 

You should also talk to your insurance provider before contracting for any work, as you may be able to file a claim under your policy for the needed repairs. In that case, the insurance provider may need to send out an adjuster before any work is begun. 

While the state of Georgia does not require a roofing license, a legitimate roofing company should be able to provide the following:

• Local references and testimonials
• Business License
• Workers compensation insurance
• General liability insurance
• A tax identification number
• Written manufacturer warranties
• Written labor warranties
• A permanent place of business and a telephone number

Here are some additional tips to consider before hiring someone to do any sort of home improvement work, including roof repairs:

• Ask friends, neighbors, and coworkers for referrals.
• Contact local trade organizations, such as the Home Builders Association of Georgia or the Georgia Roofing Contractors Association.
• Check with the Better Business Bureau to see if there are any complaints against a business you are thinking of hiring.
• Always insist on getting guarantees, warranties, and promises in writing. 
• Agree on start and completion dates and have them written into the contract.
• Consider setting payment terms in conjunction with completed stages of the job.
• When the job is done, make sure it matches the terms of the contract.
• Finally, do not ever allow yourself to be pressured into signing a contract for repairs or a new roof. 

Submit your own question to Consumer Ed.  Remember…we do not give legal advice. Always consult a lawyer about legal issues.

Related to: 

• House or Apartment