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Consumer Ed

Latest Articles

Mechanic charging for unauthorized repairs

Dear Consumer Ed:  Can a mechanic make repairs to your vehicle that were not discussed and agreed to ahead of time and charge you for them?

I never received my tax refund

Dear Consumer Ed:  I filed my annual income tax return on time, and I have still not received my refund. What can I do?

Store charging restocking fee on undelivered merchandise

Dear Consumer Ed: I ordered a sofa from an online furniture company. The sofa was supposedly shipped, but we never received it. The company does not know where it is and cannot provide any tracking information. They have agreed to cancel this order and refund our money, but they want to charge a restocking fee. Can they do that?

Is dealer allowed to advertise car at special incentive price?

Dear Consumer Ed:  I recently went to a dealership after seeing a vehicle advertised at a certain price. It wasn’t until after I arrived that I was told that if I wanted to pay cash or finance it through my own bank that I would have to pay an additional $3,000, as the advertised price included a discount that was only available if you financed through the dealership. Can they do that?

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