Dear Consumer Ed: The power was out in my apartment for a week as the result of a bad storm. I could not stay there because it was too cold. Shouldn’t the apartment complex prorate my rent?
Dear Consumer Ed: I stayed at a hotel in Georgia that required that I provide them with my driver’s license and debit card. It made me feel uncomfortable because I’m concerned my information will be compromised. The manager said they will keep a copy of my license and debit card for three months and then shred them. Is that legal? If it is, it shouldn’t be.
Dear Consumer Ed: My roof was damaged during a recent storm. A roofer came to my door and, after looking at my roof, offered to replace it for $20,000. He said the company would pay my insurance deductible if I agreed to let them put a sign in my yard with their company name on it. The price seems high, but they said my insurance would cover all of it. Do you think this is on the level?
Dear Consumer Ed: I live in Tennessee and my daughter is a Georgia resident. If we buy a used car from a dealer in Tennessee for my daughter to use in Georgia, will we have to pay taxes in both states?
Dear Consumer Ed: I recently underwent outpatient surgery. The doctor’s office told me that my out-of-pocket costs would be $525. I paid the money and had the procedure. A month later I received two bills: one for $150 for the anesthesiologist and one for $110 for the surgeon. I don’t think I should have to pay these bills because I was told ahead of time that I only owed $525. However, I am concerned that if I don’t pay these bills, it will hurt my credit rating. What should I do?
Dear Consumer Ed: I see a number of gas stations that offer a lower price if you use cash instead of a credit or debit card. At one station the cash price was $2.30 but the credit price was $3.20, although the only place that was displayed was on the pump itself. A 90 cent price differential seems out of bounds to me. Are there any limits as to how much more a station is allowed to charge for using a credit card vs. cash? Also, are gas stations required to display the credit card price so that it is easily readable when you are driving by?
You may have already heard about the computer technical support scam where someone impersonating a Microsoft technician calls and says there's something wrong with your computer and that they can fix it for a payment of a few hundred dollars.
Dear Consumer Ed: I dropped my car off at the dealership for a repair. They said it would take two days to repair, but they’ve had the car for a week now and I’m still waiting. I need my car! Is there a law that will force them to make the repair as promised?
Dear Consumer Ed: My daughter has an upcoming volleyball competition in Atlanta and the hotel prices have gone up dramatically for the weekend we want to stay. I realize there are several events going on that weekend, but isn't there a law that will prevent rates from skyrocketing? We want to stay very close to the event and they are just gouging us.
Dear Consumer Ed: I have a doggy door that originally came with a lifetime replacement warranty. I have the original paperwork and receipt that state this. When I contacted the company to have my broken product replaced they told me they only warranty their products for one year and they won’t honor any old warranties. Is this legal?