Browse Questions: Shopping and Retail

Misleading free-trial period for mobile app

December 14, 2017

Dear Consumer Ed:  My child has an iPad, which I have set up so that he cannot download apps unless I approve them from my device.  I recently downloaded an app for him that implied there was a free one-year trial period.  After downloading the app, I got an email explaining that while the subscription was for a one-year period, the free trial only lasted 30 days.  I think that is very misleading.  The other issue I have with this offer is that when I signed up it said I could cancel the app before it automatically renewed, but that I would have to do so from my child’s device settings.  It seems reasonable to me that if I can approve the subscription from my device, I should be able to delete it from my device as well.  Are there rules or laws about these issues?

Health club closing, won't let me out of my contract

August 14, 2017

Dear Consumer Ed:  Last month I made an advance payment of $407 for a membership at a health club. I just received an email from the business stating they are closing down the location I joined and offering no refunds. I need to exercise daily as I am recovering from surgery, but I don’t think I should be expected to drive 12 miles to get to the next closest location. I have contacted the health club about this, but they refuse to let me out of my contract.

Is hotel guilty of price gouging for inflating its rates?

November 22, 2016

Dear Consumer Ed:  My daughter has an upcoming volleyball competition in Atlanta and the hotel prices have gone up dramatically for the weekend we want to stay.  I realize there are several events going on that weekend, but isn't there a law that will prevent rates from skyrocketing?  We want to stay very close to the event and they are just gouging us.

Company refusing to honor lifetime warranty

November 17, 2016

Dear Consumer Ed:  I have a doggy door that originally came with a lifetime replacement warranty.  I have the original paperwork and receipt that state this.  When I contacted the company to have my broken product replaced they told me they only warranty their products for one year and they won’t honor any old warranties.  Is this legal?  

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