Browse Questions: Shopping and Retail

Health club closing, won't let me out of my contract

August 14, 2017

Dear Consumer Ed:  Last month I made an advance payment of $407 for a membership at a health club. I just received an email from the business stating they are closing down the location I joined and offering no refunds. I need to exercise daily as I am recovering from surgery, but I don’t think I should be expected to drive 12 miles to get to the next closest location. I have contacted the health club about this, but they refuse to let me out of my contract.

Is hotel guilty of price gouging for inflating its rates?

November 22, 2016

Dear Consumer Ed:  My daughter has an upcoming volleyball competition in Atlanta and the hotel prices have gone up dramatically for the weekend we want to stay.  I realize there are several events going on that weekend, but isn't there a law that will prevent rates from skyrocketing?  We want to stay very close to the event and they are just gouging us.

Company refusing to honor lifetime warranty

November 17, 2016

Dear Consumer Ed:  I have a doggy door that originally came with a lifetime replacement warranty.  I have the original paperwork and receipt that state this.  When I contacted the company to have my broken product replaced they told me they only warranty their products for one year and they won’t honor any old warranties.  Is this legal?  

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