Read Answers to Questions: House/Apartment

Cable company won't provide price breakdown

February 21, 2019

Dear Consumer Ed:  I am having difficulty getting a price list for all services and fees from my cable company. When I ask for this information they just try to sell me packages that include phone service I don’t want and equipment I don’t need. The website will not let me downgrade, only upgrade. What can I do?

Can landlord break lease with tenant to sell the home?

August 30, 2018

Dear Consumer Ed:  I just received a certified letter stating that my family and I need to move out of our rented home in 60 days. The landlord wants to sell the home, but I have a signed lease that doesn’t expire for another six months. We have been good tenants the whole time we’ve been here: quiet, pay rent on time, have never had a problem. Is the landlord allowed to force us to leave before our lease is up?

Landlord overcharging for damages upon move-out

June 20, 2018

Dear Consumer Ed:  I moved into an apartment and paid a pet fee since I have a small dog. When it was time to move out, there were a few carpet stains, but they were confined to one room.  I was charged $200 for an overall cleaning of the apartment, plus $1,000 to replace all the carpet in the apartment. Can the apartment complex do that?  When I spoke with them, they said that their carpet is five years old, and when they replace it, they replace all of it, but that I was given a break and charged a discounted rate.  This doesn’t sound right to me. What do you think?

Do I need insurance against damage to my water pipes?

December 1, 2017

Dear Consumer Ed:  I received an insurance solicitation in the mail saying that the water pipes on my property are my responsibility and not the responsibility of the county. The letter contained an offer to purchase insurance on the water pipes in case they ever burst or got damaged. Is it true that I am responsible for that type of damage, and if so, should I buy this insurance?

Roofer never finished repair work

September 21, 2017

Dear Consumer Ed:  I hired a company to repair my roof after it sustained some damage.  They did some of the work, but never finished the job.  It’s been three weeks now.  I have tried calling them and they won’t return my calls.  What can I do now?

Timeshare Resale Scams

May 3, 2017

Dear Consumer Ed:  I own a timeshare in Mexico. A company in Georgia said they could help me sell it for a fee. I’m a little leery about this. How do I know it’s not a scam?  

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