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Dear Consumer Ed: I recently took my fiancée’s engagement ring to a jeweler to get it re-sized. A week later I got a call from the jeweler saying that one of the diamond baguettes had broken, and that I would need to pay $480 in cash to get the ring back. What can I do to make the jeweler fix the damage they caused?
Dear Consumer Ed: Our apartment lease is up at the end of this month, but our landlord is requiring that we leave the utilities on for five days after our lease expires for the move-out inspection. Can they require us to pay for utilities almost a week beyond the end of our lease?
Dear Consumer Ed: Since the front of my personal checks show my bank’s routing number and my bank account number, what’s to stop someone from using that information to have their bills paid through an automatic draft from my account?
Dear Consumer Ed: I told my mortgage lender that I would prefer to pay my property taxes in full each year instead of having a portion rolled into my monthly mortgage payments and held in escrow. Are they allowed to charge me a fee if I do that?
Dear Consumer Ed: I am considering purchasing a vehicle from a rental car company. To make sure the car is in good shape, I want to have it inspected by an independent mechanic. However, the salesperson at the rental car company told me that they would charge me a $250 fee for doing that.
Dear Consumer Ed: How long does medical debt stay on your credit report?
Dear Consumer Ed: I purchased a brand new car in 2018. In cleaning out my car I found a rental agreement indicating that my car was used as a rental car for the dealership. When I purchased the car it had about 400 miles on it.
Dear Consumer Ed: I have frozen my credit with Equifax, Experian, and TransUnion to help reduce my risk of identity theft. I just heard that I could be at risk of cell phone fraud because there is another credit reporting agency that keeps data on telecommunications and utilities accounts.
Dear Consumer Ed: After filling out a feedback form about a fast food restaurant, I received a call saying that I had won a contest. I was asked to provide a faxed form, signed and notarized, along with my Social Security number for tax purposes. Does that sound legitimate?
Dear Consumer Ed: We were recently talked into purchasing some expensive cookware following a very persuasive demonstration at a neighbor’s house. We put a significant amount of money down and signed a contract to pay the rest. As soon as the cookware arrived, I realized I had made a mistake.