Browse Questions: Shopping and Retail

Is hotel guilty of price gouging for inflating its rates?

November 22, 2016

Dear Consumer Ed:  My daughter has an upcoming volleyball competition in Atlanta and the hotel prices have gone up dramatically for the weekend we want to stay.  I realize there are several events going on that weekend, but isn't there a law that will prevent rates from skyrocketing?  We want to stay very close to the event and they are just gouging us.

Company refusing to honor lifetime warranty

November 17, 2016

Dear Consumer Ed:  I have a doggy door that originally came with a lifetime replacement warranty.  I have the original paperwork and receipt that state this.  When I contacted the company to have my broken product replaced they told me they only warranty their products for one year and they won’t honor any old warranties.  Is this legal?  

Do stores have to offer a rain check if an advertised item is not available?

September 8, 2015

Dear Consumer Ed: Are businesses required to offer a “rain check” for items advertised but not available within the time frame of the deal?  I understand when they say “while supplies last,” but one store in particular either conveniently runs out of a product early (sometimes the first day) or it tries to switch to either a higher-priced product or a lower-quality product. 

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